drbrain changed the topic of #rubygems to: RubyGems 2.0.2: http://bit.ly/rubygems-2-0-2 – Latest status: http://twitter.com/rubygems_status and http://status.rubygems.org
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<dwradcliffe> qrush: does everyone on the support team need ssh access?
<qrush> Right now yes
<qrush> i dont have time to make an admin tool
<dwradcliffe> qrush: maybe good to only give them access to run the app console?
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<qrush> Can that be done?
<dwradcliffe> right now sudo is required to run the console
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<dwradcliffe> because the secrets are locked down to the deploy user. maybe we can open that up to group, and put the support team in that group.
<samkottler> I was going to put support users into their own group without sudo
<samkottler> dwradcliffe, qrush: they never need to make changes to the machines, right?
<qrush> no
<qrush> this would be immensely helpful
<samkottler> so a group without sudo is fine
<qrush> the support queue is 50 deep :(
<dwradcliffe> samkottler: we will need to modify permissions on secret.rb
<samkottler> I need to do some work but I'll work on this tonight
<samkottler> dwradcliffe: yeah there are a few changes I'll have to make
<dwradcliffe> samkottler: cool. ping me when you're working on it.
<samkottler> dwradcliffe: it'll probably be super late tonight (like 2am)
<dwradcliffe> samkottler: ouch. don't ping me. :)
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<dwradcliffe> qrush: can you add me to the tender admin?
<samkottler> dwradcliffe: yay insomnia!
<qrush> email?
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<dwradcliffe> radcliffe.david@gmail.com
<samkottler> qrush: me too, please shk@linux.com
<qrush> done
<samkottler> danke
<dwradcliffe> qrush: thx!
<dwradcliffe> Tender is slow today
<qrush> s/today/always
<samkottler> lol
<samkottler> also, every time you try to change any account details you have to re-enter your password and confirm it
<samkottler> that's really annoying
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<dwradcliffe> ok, this is why the queue is so long. Takes forever to load the pages!
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<dwradcliffe> I updated the supporter FAQ with the new server paths
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<samkottler> qrush, dwradcliffe: do we have any way to vet these new users?
<qrush> i want to go through who has asked and evaluate
<qrush> i dont know who to trust yet
<qrush> i have a strong feeling most havent even gotten the rails app working and are just piling on
<qrush> so i'll probably look to see who has committed, check github profile, etc
<samkottler> good
<samkottler> I don't want to give a bunch of strangers access tbh
<samkottler> people should at least be familiar to what we're working on
<dwradcliffe> ++
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<imperator> what app?
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<samkottler> imperator: rubygems.org...
<dwradcliffe> support queue is down to 45!
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<drbrain> dwradcliffe: awesome, thanks!
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<drbrain> kseifried: ping
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<samkottler> qrush: do you want to setup a google form or something to have people "apply" to handle support?
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<dwradcliffe> do we have a policy on name squatting somewhere?
<Defiler> None that I've ever seen articulated
<Defiler> If the contact person on a gem isn't reachable over an extended period they have been pulled in the past and opened for re-use
<Defiler> but if they are there and reply saying 'yeah I'm going to update it eventually' I don't think there's any way to wrest it from them
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<kseifried> pong
<kseifried> drbrain, : sorry I leave every weekday from like 5pm EST for a few hours
<drbrain> kseifried: np
<kseifried> also I ten to set myself away and then completely forget for a week or two :P
<drbrain> I think I figured out that my problem with installing net-snmp on RHEL 6 involves licenses and the optional packages repo
<kseifried> yeah
<kseifried> you need optional repo
<drbrain> which is something outside of my hands
<kseifried> otherwise it's annoying as shit
<kseifried> oh
<kseifried> do you have a compiler? =)
* kseifried points at src.rpms on ftp.redhat.com =)
<kseifried> but that's probably a bad idea if you're not supposed to do it
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<drbrain> I do, but I can hand wave over this and make it someone else's problem
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<kseifried> I hit the same thing, every time I install rhel I forget about optional/source and end up being annoyed since it's not like centos/.fedora with one package name space
<evan> drbrain is not only a doctor, he's a magician.
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<drbrain> :D
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<drbrain> my role in this project is "figure out how to install [internal RPM which depends on net-snmp] on RHEL 6 using cloud-init"
<evan> oh fun
<evan> i'm hacking cloud-init myself
<drbrain> so, I have figured it out and passed the information along for other people to deal with it
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<kseifried> which coud init? this one: https://launchpad.net/cloud-init
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<drbrain> kseifried: that seems to be the right one